- Accepts Etsy gift cards
All pieces are made to order unless specified as one of a kind and comes in a gift box. I hope you to love the pieces as much as I loved creating them.
I accept credit card payments and bank transfers via Paypal or Venmo
Rosie Chan ships throughout the 50 states and worldwide through USPS.
DOMESTIC ORDERS: Will Ship via USPS. Custom orders will take 2-3 weeks. Orders over $500 will require Signature Confirmation at time of delivery. If this applies to your order, please be sure to provide a shipping address where you will be present to provide a signature, otherwise it may be held at your local post office branch.
INTERNATIONAL ORDERS: All packages, unless otherwise specified are shipped via USPS First Class International Mail which delivers in 2-4 weeks average. Please note that the USPS cannot guarantee ship dates but they do their best to make deliveries in the windows that they provide estimates for. Customs is also another factor to consider and may affect delivery dates should packages be inspected or taxes require.
IMPORTANT****Import duty/taxes are the sole responsibility of the buyer. I am legally required to state the full price of the item being shipped (I cannot write "gift") and I cannot refund you for customs charges. Buyer assumes all risks of shipping internationally. USPS First Class and also Priority Mail international DO NOT provide tracking numbers, only customs numbers, so you are able to track your package only until it arrives at customs in your country. Priority Mail Express and a courier service such as DHL will provide tracking as well as insurance. If you would care for this upgrade, please let me know. Please consult with your local post office for delayed or missing packages.
Want to know where you package is? Please look to the shipping notification when your order ships. It will contain the tracking number and the progress of your package on its way to you. Please note that this information is all I can see as well so I will not be able to provide additional information. Please contact your local post master for further inquiries and they will be able to help you out further.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I hope you love my pieces as much as I loved creating them. If it doesn't work out, I'll accept returns and exchanges of unworn items in its original condition and packaging if you contact me within 14 business days from the date of delivery. I must receive the item within 21 days from date of contact. You will be responsible for return shipping fees. All refunds will be be given in original form of payment minus shipping fees. For exchanges, please convo me for details.
Custom orders are non-refundable.
I offer repair of hardware one year from date of purchase of the piece, however, gemstones are not covered. You will be responsible for the cost of materials as well as shipping both ways.
Please don't hesitate to contact me if you see something you like, but would like a different color gem or metal. Please note that custom orders are non-refundable.